Here are the steps you need to follow:
Please see terms and legal notice of partner airline:
- Nature Air (Costa Rica): http://www.travelair-costarica.com/terms.html
CANCELLATION OF FLIGHT:
For MyCape members who have confirmed flights that are cancelled, the member has the following options:
- Rebook to the next flight under the same route (the airline will do this for you)
Ask for a full refund
Simply contact our customer support and we'll process your request. Send us an e-mail at firstname.lastname@example.org (together with the information about the flight that was cancelled) or call us at our US Toll-free number: +1 844 692-2738 (+1 844MYCAPE8).